Feature Requests

Suggested by C.

Feature Idea: AI Call Quality & Performance Analysis Currently, users can review call recordings manually. However, it would be incredibly powerful if Nedzo could implement an AI layer that automatically analyzes call recordings and provides structured feedback and insights. This concept is already being used successfully in sales team management platforms, where AI listens to calls and provides coaching insights and performance evaluations. Applying a similar capability to AI receptionist calls could create major benefits, including: • Automatically summarizing every call • Flagging potential issues, mistakes, or missed opportunities • Identifying when the AI agent deviates from training or intended scripts • Detecting negative sentiment or customer dissatisfaction • Highlighting calls that require human review or follow-up • Providing optimization suggestions to improve agent performance • Delivering quality control dashboards or alerts when trends emerge From an agency and client success perspective, this would be extremely valuable. It would allow users to proactively identify and resolve issues before clients or customers notice them. Instead of relying on manual call reviews or waiting for complaints, users could maintain continuous automated quality control across all AI receptionist interactions. This type of feature could also strengthen client retention, improve AI training feedback loops, and position Nedzo as a leader in AI-driven performance optimization. I believe this enhancement would be particularly impactful for users managing multiple accounts or deploying AI receptionists at scale. Thank you for considering this idea. I would be happy to share additional thoughts or use-case examples if helpful. I truly appreciate the work your team is doing and look forward to seeing how the platform continues to evolve. Suggested by E. S.

The agent can recognize that it has already spoken with a contact in a previous call and intelligently rephrase questions in follow-up conversations, so the interaction feels natural and human rather than AI-driven. Suggested by R.H

Here are the two features: Ability to customise the dashboard Get action items as an outcome for front desk for outbound, enable front desk to trigger outreach (prescription ready to pick up) Suggested by Daniel Duah

AI agents sometimes struggle to say the correct business name, and we can’t manage this without a pronunciation dictionary. Suggested by C.L.

Along with Geo Tracking that would send push notifications based on location of a pin you dropped on a map. It was pretty slick and I think it would be pretty dope if Nedzo 2.0 had that capability. Suggested by Mark Kinnebrew

Sebastian feedback, when comparing Retell to Nedzo

What do you dislike about Nedzo AI? What I would love to have in Nedzo 2.0 (The Opportunities): Lack of Actionable Task Extraction: Currently, the system talks well, but it doesn't organize well. I dislike that I have to dig for details. I need the system to generate specific "Outcomes" or "Resulting Tasks" per call. Example: Instead of just a transcript, I need a line item that says: "Renew Prescription for David Smith." No Urgency Prioritization: There is no way to sort interactions by priority. I want the ability to customize the dashboard (perhaps via a system prompt) to categorize tasks by urgency. If a patient is in pain, that should be flagged Red/High Priority automatically. Minor Voice Glitches: While the voices are great, the reading of symbols (like the "@" sign in emails) and cultural tonality between languages breaks the immersion slightly. Limited Regional Dialects (DACH): As a business operating in Europe, standard German isn't enough. I dislike the lack of Swiss German and Austrian dialects, and the absence of Dutch. These are critical for local trust. Rigid Pricing Plans: I don't like the caps on usage. From a business scaling perspective, we really need an Unlimited Minutes/SMS plan available as an add-on for any package, not just the highest tiers. Review collected by and hosted on G2.com . What problems is Nedzo AI solving and how is that benefiting you? Nedzo solves the following pain points for our clients: Revenue leaks by answering after hours Reduction of no-shows Fuller calendar Enables better customer experience BY: Daniel Duah

Unified Inbox System Voice and Chat Agents Better White label controls and Rebilling System More control over campaigns and workflows Advanced Call transferring (conference) More control over Phone Numbers Integrations with WhatsApp, FB Messenger, and IG Messenger Integrations with HubSpot and Slack. Ability to buy international phone numbers (UK and others) New UI/UX Refresh And more...

Sometimes, clients want to manage their calls by themselves during operating hours and only have the inbound voice A.I. agent active during after-hours, or after the phone rang for over 'x' seconds.